Company: Shenzhen Shuobo Culture Technology Co., Ltd.
1. Our Team Commitment
At Shenzhen Shuobo Culture Technology Co., Ltd., our team is composed of passionate designers, experienced shoemakers, and dedicated customer care specialists. We are united by a shared vision: to empower women—especially those in their prime—with elegant, comfortable, and confidence-boosting footwear.
Our team brings together:
- 👠 Footwear Designers with years of experience in balancing fashion and ergonomics.
- 🧵 Craftsmen and Quality Controllers who ensure every heel meets our high durability and comfort standards.
- 💬 Customer Experience Staff trained to assist with sizing, fit, shipping, and styling.
We are not just a brand — we are a community that supports women walking confidently through every stage of life.
2. Customer Service Standards
We are committed to offering a world-class shopping experience for every customer. Here’s what you can expect:
- 🕘 Timely Support: All inquiries are answered within 24 hours on business days.
- 💌 Multiple Support Channels: Reach us via email at shuobowenhua001@163.com or call us at 18680384917.
- 🥇 Satisfaction First: We aim for 100% customer satisfaction. If something’s wrong, we’ll make it right — with exchanges, returns, or personalized recommendations.
3. Personalized Fit & Style Guidance
We understand that high heels need to feel as good as they look. That’s why we offer:
- Size assistance based on your foot measurements and preferences.
- Styling tips tailored to your needs — whether you’re dressing for work, an event, or everyday elegance.
- Private virtual consultations (by request) for those needing extra care choosing the perfect pair.
4. Ethical & Sustainable Values
We believe fashion should be responsible and transparent. Our commitments:
- 🤝 Fair labor practices in our manufacturing partnerships.
- 🌱 Exploring sustainable materials and packaging alternatives.
- 💡 Ongoing improvement through customer feedback and trend analysis.
5. Training & Professional Development
Our team undergoes regular training in:
- Product knowledge and technical features
- Customer empathy and resolution skills
- Fashion trends and fit science
This ensures that our customers receive informed, helpful, and warm service every time they engage with us.
6. Feedback and Complaints
We welcome constructive feedback and aim to resolve all complaints quickly and fairly.
If you are unsatisfied with any aspect of our service, please reach out directly via:
📧 Email: House@soleglamourstride.com
📞 Phone: 213-905-7875
7. Continuous Improvement
We regularly review and revise our service policies to adapt to customer needs and expectations. If you have suggestions, we’d love to hear from you.