Effective Date: July 22, 2025
Company:Shenzhen Shuobo Culture Technology Co., Ltd.
Email: shuobowenhua001@163.com
Phone: 18680384917
1. Shipping Locations
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
International shipping is not available at this time but will be coming soon.
2. Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- During peak seasons or sales, processing may take up to 3 business days.
- Once your order ships, you’ll receive a confirmation email with tracking information.
3. Shipping Rates & Delivery Time
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $5.99 (Free over $75) | 3–7 business days |
| Expedited Shipping | $14.99 | 2–3 business days |
| Overnight Shipping | $29.99 | 1 business day |
Free shipping is automatically applied at checkout on all U.S. orders over $75 (excluding tax and discounts).
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking number. You can track your shipment through the carrier’s website at any time.
5. Shipping Carriers
We ship using trusted carriers including:
- UPS
- USPS
- FedEx
Shipping method will be selected based on your location and delivery speed preference.
6. Delays & Lost Packages
While we strive to deliver your orders promptly, we are not responsible for delays caused by:
- Weather conditions
- Carrier issues
- Incorrect addresses provided at checkout
If your package is lost, please contact us at shuobowenhua001@163.com with your order number. We’ll work with the carrier to locate or replace your order.
7. Address Accuracy
Please ensure your shipping address is correct. We are not responsible for items shipped to incorrect or undeliverable addresses. Additional fees may apply for re-shipping.
8. Undeliverable Packages
If your order is returned to us as undeliverable:
- We’ll notify you via email.
- You may request re-shipment (additional shipping fee applies).
- Or request a refund, minus original shipping costs.
9. Contact Us
If you have any questions regarding your shipment:
📧 Email:shuobowenhua001@163.com
📞 Phone: 18680384917
🏢 Mail: Room 19D, Block A, Building 24, Kingkey Royal View Banshan Garden, No. 18 Herun Road, Baolong Community, Longgang District, Shenzhen