Effective Date: July 22, 2025
Company: Shenzhen Shuobo Culture Technology Co., Ltd.
Email: shuobowenhua001@163.com
Phone: 18680384917
1. Overview
At Shenzhen Shuobo Culture Technology Co., Ltd., we want you to love your purchase. If you’re not fully satisfied, we accept returns and exchanges under the following conditions:
- You may return or exchange eligible items within 30 days of delivery.
- Items must be unworn, undamaged, and in original packaging.
- Sale items and gift cards are final sale and cannot be returned or exchanged.
2. Eligibility Criteria
To qualify for a return or exchange:
- Items must be in new condition (no scuffs, dirt, or creasing).
- Shoes must include the original box and packaging.
- Proof of purchase (order number or receipt) is required.
3. How to Request a Return or Exchange
Please follow these steps:
- Email us at shuobowenhua001@163.com within 30 days of receiving your order.
- Include:
- Your order number
- Reason for return or exchange
- Photos if the item is defective or incorrect
- Our team will provide a return authorization and instructions.
Please do not send items back without prior authorization.
4. Shipping for Returns & Exchanges
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping method for your protection.
- For exchanges, we offer free outbound shipping of the replacement item once the original is received and inspected.
5. Refunds
Once we receive and inspect the returned item:
- Approved returns will be refunded to the original payment method within 5–10 business days.
- Shipping charges are non-refundable.
- You will receive a confirmation email once your refund is processed.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Please email us within 7 days of delivery.
- Attach photos of the product and packaging.
- We will cover return shipping and promptly send a replacement or issue a full refund.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company—it may take time before your refund is officially posted.
- Still no refund? Contact us at shuobowenhua001@163.com for assistance.
8. Contact Us
Questions? We’re here to help.
📧 Email:shuobowenhua001@163.com
📞 Phone: 18680384917
🏢 Mail: Room 19D, Block A, Building 24, Kingkey Royal View Banshan Garden, No. 18 Herun Road, Baolong Community, Longgang District, Shenzhen