1. What makes Shenzhen Shuobo Culture Technology Co., Ltd. heels different from other brands?
Our heels are thoughtfully designed for middle-aged women, with a focus on comfort, stability, and style. We use cushioned insoles, stable heel bases, and high-quality leather to ensure all-day wear without discomfort.
2. How do I choose the right size?
We provide a detailed sizing guide on each product page. If you’re between sizes or unsure, feel free to contact us for personalized fit advice. Our team is happy to help you find your perfect fit.
3. Do you offer wide or narrow width options?
Currently, we offer standard width for most styles, but select models include wider options. Please refer to the product description or contact us directly for availability.
4. Can I return or exchange my order?
Yes! We accept returns and exchanges within 30 days of delivery, as long as the shoes are unworn and in original condition. Visit our Return Policy for full details.
5. What materials are used in your heels?
We use premium leather, padded memory foam insoles, and durable rubber outsoles. Every shoe is crafted with care to combine elegance with long-lasting wear.
6. How do I care for my shoes?
To maintain the beauty of your heels:
- Store them in a cool, dry place
- Use a soft cloth for cleaning
- Apply leather conditioner occasionally
- Avoid water exposure
7. Where do you ship?
We currently ship across the United States. International shipping is coming soon. Standard delivery usually takes 3–7 business days, depending on your location.
8. How much does shipping cost?
We offer free shipping on all U.S. orders over $75. For orders below that amount, a flat rate of $5.99 applies.
9. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 12 hours of placement. After that, we may have already processed your order. Please contact us as soon as possible at shuobowenhua001@163.com or call 18680384917.
10. Do you offer gift packaging or gift cards?
Yes, we offer gift cards and premium gift packaging upon request. Perfect for birthdays, holidays, or a well-deserved treat for someone special.